Refund policy
Last updated: June 17, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original packaging and tags
- With proof of purchase
How to Start a Return
To start a return, contact us at:
Email: shohelahad3636@gmail.com
If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Return addresses may vary depending on product location and will be provided after approval.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You received the wrong item
We will evaluate the issue and provide a solution.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personal care items
- Custom or personalized products
- Hazardous materials
- Sale items or gift cards
Exchanges
The fastest way to get the correct item is to:
- Request a return
- Once approved, place a new order
Refunds
We will notify you once we receive and inspect your return.
If approved, refunds will be processed within 5–10 business days to your original payment method.
Processing time may vary depending on your bank or payment provider.
European Union Cooling-Off Period
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be unused, with tags, and in original packaging.
Contact Us
If you have any questions about returns or refunds, contact us:
Phone: +1 (347) 331-1561
Email: shohelahad3636@gmail.com
Address: 410 Ocean Parkway, Brooklyn, NY 11218, United States